So You Have a Plan for Growth, Now What?


Now that you have a plan for growth, it’s time to focus on your people! Many Franchisors forget the importance of their team and how they contribute to the success or failure of their business. At BDC Partners, we believe that one of the most important Pillars for Success is improving your people and performance. There are many ways to ensure your people feel they are part of the business and can actively contribute.

When was the last time you reviewed the following elements of your business?

Here are a few thought starters for you:

How current is your Org Chart?

An org chart is a critical tool for any organisation, large or small. It provides a visualisation of the company’s structure and can be used to streamline communication and operational efficiency. However, an org chart is only as current as the information that goes into it. If employee roles and responsibilities change frequently, then the org chart will quickly become outdated. As a result, it’s important to regularly review and update the org chart to ensure that it accurately reflects the current state of the organisation. Doing so will help to ensure that everyone knows who to contact for what tasks and that those operations continue to run smoothly.

Do you have all your Brand systems and processes clearly documented?

Documenting your brand systems and processes is critical to ensuring that your team is aligned and on the same page. It also allows you to standardise your operations and procedures, which can help to improve efficiency and quality control. When documenting your brand, be sure to include key elements such as your brand identity, positioning, messaging, and voice.

You should also document your process for creating and maintaining brand guidelines, as well as any templates or tools that you use to manage your brand.

Do you have a documented Franchisee Recruitment and Approval process?

It’s important to have a documented Franchisee Recruitment and Approval process in place. This process will help you to identify and select qualified candidates who are a good fit for your franchise. It will also help to ensure that all franchisees understand the expectations and requirements of the franchise agreement before they sign on the dotted line.

Your Franchisee Recruitment and Approval process should be designed to protect your brand and business interests while also providing a positive experience for prospective franchisees. If you don’t have a process in place, now is the time to develop one.

Do you have a documented Onboarding and Training Process for Franchisees?

An Onboarding & Training Process is crucial for any business but especially important for Franchises. Without a comprehensive and thorough process in place, it can be difficult to ensure that Franchisees are properly trained and prepared to represent your brand. A well-documented Onboarding & Training Process can help to set clear expectations and ensure that everyone is on the same page.

Do have a formalised staff assessment and performance review program?

A formalised staff assessment and performance review program is an essential part of any business. Not only does it help to ensure that employees are meeting expectations, but it also provides a valuable opportunity for feedback and coaching.

Furthermore, a well-designed program can help to improve communication and collaboration within the organisation. When done correctly, a staff assessment and performance review program can be an invaluable tool for promoting a positive work environment and ensuring that everyone is working towards the same goals.

Is there a Recognition and Performance program in place for your team?

A Recognition and Performance program is an important tool for every Franchisor. By recognising and rewarding franchisees for their efforts, organisations can encourage and foster a more positive work environment. Additionally, research has shown that recognition programs can improve employee satisfaction and motivation, leading to higher levels of performance.

While there are many different ways to design a recognition program, some key elements to consider include the frequency of recognition, the type of awards or incentives offered, and how the program is promoted within the organisation. By taking these factors into account, Franchisors can ensure that their Recognition and Performance program is effective in fostering a culture of excellence.

If you haven’t already, it’s time to take a step back
and review your people and performance.

By focusing on these key elements above, Franchisors can create a positive and productive work environment for their team. Not only will this help to improve the overall quality of the business, but it can also lead to increased profits and growth.

So, what are you waiting for? Start putting your people first!

The stages outlined are some of the most essential things to consider when looking at your People & Performance metrics. If you want to go a step further, drop me a note as I’m really passionate about franchising and excited about assisting businesses to navigate this critical pillar in ensuring ongoing success.

About the author

Share the post

success is connected

Catch up for a coffee (or a beer)?

Industry insights
straight to your inbox

Join the BDC community!