Going with your gut doesn’t cut it in today’s data-driven business environment. In order to make informed decisions and drive strategic initiatives, tapping into the valuable insights of your franchisees is essential for success.
Our franchisee satisfaction surveys measure satisfaction and engagement and provide you with detailed, objective data on the health of your franchise system.
In partnership with global survey leader Franchise Business Review, we utilize our industry-leading survey platform to collect honest, actionable feedback from franchise owners to benchmark franchisee satisfaction and engagement compared to other franchise organizations, provide operational insights on the current state of the franchisee network, and identify growth opportunities.
We provide interactive, real-time performance analysis to help your team get the most out of your survey results and franchisees’ feedback.
Our surveys and easy-to-use cloud-based analytics tool allow you to:
1. Survey
Send us your franchisee contact list and we’ll do the rest. Franchisee satisfaction surveys can be launched within 48 hours and can be customized to meet your specific needs.
2. Report
When the survey is complete, we’ll provide you with a suite of reports that will give you a comprehensive view of the strengths and weaknesses of your system. In addition, you get complete access to your data via our interactive online tool so you can create your own custom analysis of the results.
3. Improve
We will present your detailed data and benchmarking information to your senior leaders and assist you to make smart, effective system improvements and measure success.
You’ll know exactly where to make changes in order to:
CEO BDC Performance
John is the CEO of BDC Performance, a division of BDC Partners, a multi-disciplinary advisory firm that helps franchisors and retailers to grow successful businesses.
A highly consultative executive, John has partnered with leaders in emerging businesses and multi-national organisations across talent assessment and development, employee and franchisee engagement, human resources and stakeholder engagement, in Australia, South East Asia and the Middle East.
His specific industry experience includes franchising (Franchise Relationships Institute, KFC/Pizza Hut, CML Group), professional services consulting (CML Group, Drake International, Gartner Consulting, The Leading Edge) and performance psychology (Australian College of Applied Psychology, Sportswise).
A registered psychologist and accredited Mental Toughness coach, John has lectured in Human Resource Planning and Sports & Performance Psychology at the Australian College of Applied Psychology, APM College of Business, Sydney University, NSW Institute of Sport, Fitness Institute of Australia and the Conservatorium of Music.
A certified Advisor with the Advisory Board Centre, John provides business guidance and systems to ensure clients achieve individual and organisational excellence.
President and COO FBR
Michelle is the President and COO of the Franchise Business Review situated in America.
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