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Franchise Key Pillars: Tailoring Your Franchise Mentoring Program.

As part of our Franchise Mentoring Program, our franchise experts work shoulder-to-shoulder with you to determine your key deliverables. For franchisors, our Mentoring Program is not a one-size-fits-all approach, so these deliverables will be relevant to your unique franchise business and your current stage of growth.

As we go through the following five Franchise Key Pillars in your half or full-day assessment, we will help you to identify the strengths of your franchise business, as well as the areas that need to be revisited or improved as you start to scale.

While not all of these elements will be relevant to your specific program, our Franchise Key Pillars help to cover all bases and provide the right direction for the program going forward.

Improve people & performance

  • Structure & Documentation
  • Standards, Benchmarks & KPI’s
  • Recruitment & Approval Process
  • Training & Onboarding – Franchisee & Franchisor
  • Brand Strategy & Marketing
  • Mentoring & Cultural Development
  • Assessment & Performance Management
  • Recognition & Rewards
  • Risk Management

grow revenue

  • Finance Accreditation Process
  • Landlord Relationships
  • Store Development Plan
  • RRP Analysis
  • Royalty & Marketing Fund Review
  • Product Range & Mix
  • Maximise Franchisee Relationships
  • Efficiently Scale Franchisor Resources

Improve profitability

  • Product Cost Analysis
  • Product Innovation
  • Stock Control Management
  • Store Development Costs
  • Supply Chain Efficiency
  • Marketing & Advertising
  • HR, Payroll & Training
  • Information Technology

improve asset performance

  • Continuous System Development
  • System Design & Structure
  • Product Management
  • Document Formalise & Protect IP
  • Working Capital
  • Optimise Stock Levels
  • Investment Opportunities
  • Exit Planning

ultilise business intelligence

  • Recruitment CRM
  • Franchise Support System Platform
  • Enterprise Dashboard
  • Communications
  • File Share & Storage
  • Client CRM/Database

With these pillars in action, the outcome of our Franchise Mentoring Program is that franchisors have clearly articulated and working processes to deliver on KPI’s. Having established and embedded best-practice operations will drive customer-oriented and profitable performance in line with your culture and brand.

Find out more about our Franchise Mentoring Program

franchise Mentoring Team

Get to know us

Tanya Robertson

CEO Franchise Development

Having worked across multiple industries and leadership roles, there is no one else more suited to support and empower business owners than Tanya. Her franchising expertise has come from over 25 years of managing high performing teams within Australia’s biggest franchise and retail brands. Her experienced voice and mentoring capability benefit businesses of all sizes, from those at the start of the franchising journey to the established franchisors keen to refresh their systems.

David Lindsay

Experienced Franchisor

Founder and former owner of Salts of the Earth, David has extensive experience in start-up, franchise development and growth. With over 10 years as a CEO, David is well-acquainted with the day-to-day challenges of developing and running a business. David was the winner of the 2016 NextGen in Franchising in Australia and runner-up in the Global 2017 NextGen in Franchising. At BDC Partners, he works tirelessly with franchisors to relieve their headaches and help them grow personally and professionally.

Jon Sully CEO BDC Partners Retail Property Specialist
Jon Sully

Experienced Franchisor

As a former co-owner of the wildly successful retail food chain, Michel’s Patisserie, Jon has unique experience from all sides of the retail and franchising industries. Having “been there, done that”, Jon is keenly aware of the pitfalls that impact business owners, and he’s never afraid to tell it like it is. With over 30 years of experience, Jon has a well-earned reputation for helping Aussie retailers and franchisors “get shit done”.

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